faq

Everything you might want to know.

If it's not here, email hello@thebrewtherapy.com — we usually reply the same day.

What comes in a subscription?

Your choice of freeze-dried specialty coffee crystals delivered at the frequency you choose. Just add water or milk at any temperature and stir - no grinder, no filters, no cleanup.

Pick your flavours and your cadence (every 2, 4, or 6 weeks). Your first order ships within 1–3 days of checkout.

How much do subscribers save?

Subscribers save up to 15% on every box. Free local shipping on every subscription plan. No coupon codes, no expiring deals - just a better price for choosing us as a habit.

Is there a minimum commitment?

No. The first box is the only thing you commit to. Cancel anytime after that - no fees, no clawback on past subscriber discounts.

When do you charge me?

First charge is at checkout, on your first box. After that, we charge on your renewal date - every 2, 4, or 6 weeks depending on the cadence you picked.

We email you 3 days before every renewal so there are no surprises. If you need to skip, swap, or pause, that email is your cue.

How do I manage my subscription?

Head to your subscription dashboard. From there you can skip, swap, pause, change cadence, update your address, or cancel — all yourself, no email required.

You'll need to be logged into the account you subscribed with. Forgot which one? Email us at hello@thebrewtherapy.com and we'll find it.

How do I skip a delivery?

Log into your dashboard, hit skip next delivery. Takes about 10 seconds.

You can skip up to 24 hours before your renewal date. After that, the order is already locked in.

How do I pause my subscription?

Same place - the dashboard. You can pause indefinitely and resume whenever. Your settings and discount stay put.

Can I swap origins between deliveries?

Yes - subscribers can change their origin any time before the next ship date. Just edit the selection on your dashboard.

Can I change my cadence or delivery address?

Yes to both. Both live under your dashboard settings. Address changes take effect immediately for the next unshipped delivery.

I'm going on holiday — what do I do?

Pause the plan or skip the next delivery from your dashboard — whichever fits. Both are 10-second jobs and nothing gets billed while you're paused.

How do I cancel?

Cancel any time from your dashboard. No fees, no clawback on past discounts, no email chain to unsubscribe.

We keep your preferences on file for 12 months in case you'd like to come back - a lot of people do.

Do subscribers get first access to roaster collabs and limited drops?

Yes. Subscribers get a 24-hour early access window on every roaster collab and limited drop before it goes public. We email the link the day of.

What if my delivery doesn't arrive?

Reach out to hello@thebrewtherapy.com with your order number and we'll trace it with our couriers. If it's genuinely lost, we ship a replacement - no cost, no fuss.

Ready to change something on your plan? open my dashboard →